Terms&conditions

Excellence Maids Terms & Conditions

By using this website to book service, you agree to comply to be bound by these terms & conditions, if you do not agree to these terms & conditions, do not book service with us.

Booking Confirmation

Booking service online doesn’t guarantee you a spot for that date/time, an appointment will be sent via email as soon as we assign a provider to your appointment.

Cleaning Crew

We send 1 or 2 cleaners, occasionally more cleaners may be needed due to the complexity of work or busy schedule, we do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.

Right to Refuse Service

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.

Our cleaners have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

Special Or Miscellaneous Projects

Miscellaneous projects are welcome. Simply text us with your special request so we can give you the best rate and budget them into our next scheduled cleaning.

These services are available for an extra charge:

• Clean Interior Windows 
• Detail Blinds
• Detail Baseboards
• Dishes
• Clean Inside Kitchen Cabinets
• Clean Inside Oven
• Clean Inside Fridge

Pet Special Consideration & Instructions

We love them and we work around pets every day! However, if your pets have any special requirements, we recommend boarding them for the day of the cleaning. Also, our cleaners cannot touch or pick up pet feces, including emptying or moving litter boxes. Thank you for understanding!

Service Fees

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know, if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Excellence Maids will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Payment

Payment is due once the service is complete, your card will be automatically charged the day after the cleaning, and for new customers, the card will be put on hold 2 days before the appointment. You can easily manage your cards on file at your customer portal!

Refund Policy/ Satisfaction

We do not offer refunds, we have built our business by providing our clients with the best possible service available, still, we realize that we are human, and things may from time to time get missed. If for any reason, at any time you are not 100% satisfied, please call us within 24 hours at 561-878-4502 & we will rectify any error at no charge.

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.

Lockouts

The client shall make the service location accessible to Excellence Maids personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 20 minutes of the arrival of the cleaners, the scheduled cleaning will be skipped & you will be charged $100 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations

Stuff is going to happen at one point or another, and for whatever reason, one of us is going to need to reschedule our cleaning. 

Communication is key, call, text, or go to your customer portal to make changes as soon as you know there is a conflict and we’ll do our best to reschedule your cleaning at the earliest convenience, we will do the same. As long as we have a 24-hour notice there will be no $100 fee cancellation charge.

Alarms Systems

It is not necessary to be at home while we are there cleaning. If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know. We do charge a $100 lockout fee if we have a confirmed appointment and can’t get in.

Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home, if you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.

We cannot clean hoarding homes or areas containing any animal’s & human’s body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy Items

For safety & liability reasons our cleaners can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind heavy objects, please move them prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

• Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.

Due to the unpredictable nature of our business & unforeseen circumstances traffic jams, weather, and mechanical problems, allow us the flexibility of scheduling our cleaning with a 1-hour arrival window.

We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you and/or text you.

Holidays

Excellence Maids Service does not do holiday visits.

If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:

• Independence Day
• Thanksgiving
• Black Friday
• Christmas Eve
• Christmas Day
• New Year’s Eve
• New Year

Governing Law

Any claim relating to Excellence Maids LLC website shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.

We have made every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.

Excellence Maids LLC reserves the right to change these terms & conditions at any time without prior notice to you

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IT’S A HONOR TO HAVE YOU ONBOARD! THANK YOU FOR YOUR BUSINESS!