policies

CLEANING DAY HOME PREPARATION:

We ask that you take time before our arrival to prepare the house for your scheduled service. Your price for cleaning is based on the cleaning technicians focusing all of their time and energy on cleaning, not routine housekeeping. This will allow our team easy access to the area/surfaces to be cleaned.

SPECIAL OR MISCELLANEOUS PROJECTS:

Miscellaneous projects are welcome. Simply email or text us with your special request so we can give you the best rate and budget them into our next scheduled cleaning.

WORK HOURS:

Our regular work days are Monday through Friday 8:00 a.m. to 5:00 p.m. We do work from a schedule and recommend the same time and weekday for your cleaning to create consistency and convenience for us both.

CLEANING SUPPLIES

Our team of cleaners brings the tools and products needed to thoroughly clean your home. We are not able to use any of your cleaning products unless discussed in advance. We also are not able to clean homes that have any fumes from paint, varnish, sealants, solvents, etc. from recent work to your home.

ALARM SYSTEMS & KEYS:

It is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm when arrive, and set it again when we leave. We’ll also need a house key if needed to access the job. We do charge a $50 lockout fee if we have a confirmed appointment and can’t get in.

PET SPECIAL CONSIDERATION AND INSTRUCTIONS

We love them and we work around pets every day! However, if your pets have any special requirements, we recommend boarding them for the day of the cleaning. Also, our team of cleaners cannot touch or pick up pet feces, including emptying or moving litter boxes. Thank you for understanding. 

RESCHEDULING:

Stuff is going to happen at one point or another, and for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text, or email us as soon as you know there is a conflict and we’ll do our best to reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24-hour notice there will be no $80 fee cancellation charge. Please note that some last-minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key, lockbox, or other methods.

Note: The price given to you is based on how often the services are provided. If an appointment is skipped, there will be an extra fee on the next appointment for the amount of time the house has not been cleaned and the dirt that has accumulated.

SICK POLICY:

If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox, etc.) please call and reschedule your cleaning. Even though we disinfect your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family.

PAYMENT:

Payment is due at the time of service, we only accept credit card payments.   Click here to add your credit card to the file, and we will just charge each cleaning after we finish the work. 

FEEDBACK:

Getting your feedback is a vital ingredient to a successful house cleaning service relationship. Right after cleaning, please give us your honest review. It helps us monitor the performance of your cleaning team and deliver the highest quality cleaning experience. So do not hesitate to tell us.

SATISFACTION:

We aim to please. If for any reason, at any time you are not 100% satisfied, please call us immediately at 561-878-4502 and we will do everything in our power to resolve your concerns.

IT’S A HONOR TO HAVE YOU ONBOARD! THANK YOU FOR YOUR BUSINESS!